Technical skills required | - Proven experience with airline systems such as Reservation Systems, Departure Control Systems, and Customer Engagement Platforms.
- Strong understanding of automation technologies and conversational AI (ChatBOT, EmailBOT, VoiceBOT).
- Ability to translate complex business processes into structured technical specifications.
- Cross-functional collaboration and vendor management skills to ensure timely and quality delivery..
|
Job Description | We are seeking an experienced Senior Business Analyst to lead analysis, design, and implementation activities for our BOT Project, covering ChatBOT, EmailBOT, and VoiceBOT solutions. This role will bridge the gap between business stakeholders, UX teams, and development teams (vendor and internal), ensuring delivery of high-quality, customer-centric BOT solutions integrated with core airline systems. Key Responsibilities: - Gather, analyze, and document business and technical requirements for BOT initiatives.
- Collaborate with UX designers to create effective conversation flows and user journeys.
- Work closely with vendor and internal developers to clarify requirements, review designs, and participate in development discussions.
- Ensure seamless integration of BOT solutions with airline systems such as Reservation Systems, Departure Control Systems, and Loyalty Platforms.
- Define and validate API requirements, data mapping, and system workflows.
- Support UAT planning, execution, and defect resolution.
- Monitor BOT performance metrics and recommend improvements.
Required Skills & Qualifications:
- Proven experience in business analysis for automation, AI, or BOT projects.
- Knowledge of airline systems (Reservations, DCS, Loyalty).
- Familiarity with conversational AI platforms
- Strong understanding of APIs, JSON/XML, and data validation.
- Proficiency in Agile methodology, JIRA, Confluence.
- Excellent communication and stakeholder management skills.
Experience: • Minimum 5-8 Years |